Page 37 - Business Coaching #11 - JUN 2021
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I was particularly happy on a Friday morning, been forced to rapidly adapt and acquire
as after the full year of online communication, new skills without a huge training program
it was declared safe for me to visit colleagues and detailed rollout plans. There was no
in some of the branches and have a first- instruction manual for what was about to
hand experience of how it feels and looks unfold and we learned on daily basis, from
to be there for our clients every day. For the how to share the screen on collaboration
past year, during all the lockdowns and virus platform to providing advisory services to
scare, we all had to adapt rapidly and still our clients from the comfort of our home
keep the business running and support our or an office. We were nudged
clients through the very difficult time. by the reality around us,
learned from trial and error,
Unlike other areas within the organization, realizing after a year what a
our colleagues in the branch network were difference in our skillset we
not able to utilize the remote work options at
first, as online advisory and communication have compared to year ago.
with clients was not the omnipresent
possibility back in March 2020. CHANGING TO LEARN- LEARNING
TO CHANGE
In the first couple of months
of the pandemics, working Even before the pandemics, our world has
from home became learning been rapidly changing, with transformation
from home for many of the serving as the corporate mantra, only to be
colleagues. All learning content was accelerated by the contagion that transpired,
forcing us to adopt new ways of working. To
rapidly transformed into online formats so that adapt, we need to gain new skills fast in a
all employees can have immediate access and way that does not add to the busy schedules,
use the time to either catch up on obligatory but integrated in an unpretentious way, like
training or invest in self-development, ranging little pills of knowledge, ready to take them
from well-being to remote leadership and when needed.
home office tips and tricks.
Corporate learning has been changing for
What they told me in retrospective was that
the last twelve months had been the period some time already, transferring more and
they learned the most, by being pushed daily more content online, into bite sized digital
to learn and adopt new skills needed to be lessons, available through the apps, podcasts,
there for clients both offline and online. videos, or blogs. Artificial intelligence or
machine learning made the platforms
We all experienced a learning leap (apart from into a sort of the Netflix of learning, with
mastering staying safe and sane), having content generated based on our personal
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