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balance that with development that supports on our commitment to provide a framework
the individual to grow at their pace and in for individuals to thrive.
alignment with their own goals. This has

been a gradual transition for us globally, with We’re only at the beginning of this journey. Our
different countries, regulations and works approach to all things is that our employees
council relationships, for example, defining are in the driving seat and can create their
the pace, but through opening up our own success… and be rewarded for that
approach we see a number of benefits. Firstly success and contribution to the business

and simply we allow each of our employees performance. We provide an environment in
to be themselves and manage their time as which employees can help to drive their own
appropriate to support their own learning. engagement and contribute to the solution.

Secondly this brings great opportunity to They can rate learning content so others
create engagement, belonging and a sense can benefit from the collective wisdom and
that the organisation truly believes in each feedback and proactively share feedback
person’s potential to grow, if they wish to do with others.
so.
Like any change it will take

3. Finally, we use data to enable time, but for now our philosophy is set
performance and personal growth rather and the first steps have been taken. We

than correct and bridge deficits. How many are working to respond to our employees
times have you started watching a series as insightful consumers, who choose the
on Netflix because it knew you’d watched experience they want, vote with their voices
something else? The algorithm is able to and ultimately will succeed whether thanks
make suggestions based on your previous to us or in spite of us. Let’s hope it’s the

viewing habits, taking the guess work out of former!
the choices you make. When we look

at our engagement scores
we see that individuals

have been waiting for the
organisation to help them

grow; they have not been satisfied with
the growth they are achieving. Our new
approach is to ask people whether they
know how they can grow their own career

rather than their satisfaction with how the
organisation grows them. We use this data
to continue to measure how we are delivering

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