Milena Medjak

Milena Međak is business analyst focused on the experience, currently exploring analysis within agile software development in Endava. As an accomplished service design practitioner, she has hands-on experience in CEM and customer-facing processes. Milena believes in holistic customer-centric approach and practices design thinking (and doing) in all her business and private endeavors.
Business development

Prototype – Design Thinking Tool

Design thinking helps solve complex problems through a non-linear process that is based on understanding of customers or empathy, further used to question assumptions, reframe the problem, and then generate an innovative solution, validated with

Business development

Customer Journey – Design Thinking Tool

Design thinking helps solve complex problems through a non-linear process that is based on understanding of customers or empathy, further used to question assumptions, reframe the problem, and then generate an innovative solution, validated with

Business development

Empathy Map and Persona – Design Thinking Tools

Design thinking helps solve complex problems through a non-linear process that is based on understanding of customers or empathy, further used to question assumptions, reframe the problem and then generate an innovative solution, validated with

Business development

Design Thinking

Design Thinking, simply put, is the way designers think, as creative people able to start with something immaterial, an idea born from a user’s, human need and transform it into something physical, tangible. The concept

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