Recently, an organizational leader expressed to us a frustration we’ve been hearing a lot lately: “These days, I can’t seem to get it right. On the one hand, everyone is tired and overwhelmed, so they

It’s the end of May 2022 and I am sitting on a plane as I am writing these words. Immediately after they allowed us, I opened up my bag, got my laptop out and started

The 21st Century Leader is required to wear many hats, the most critical one being that of the coach of their team. These multiple responsibilities are not necessarily accompanied by an increased salary (or magically

What is the best way to manage a 21st century worker if you acquired your management knowledge and experience in the 20th century? How can you keep up with the competition and stay at the

When I first sat down to write this article, I read through several of the fantastic leadership topics covered by previous authors. Whilst flattering to be asked to contribute, my inner critic was hard at

Let’s not fool ourselves, leading a business in today’s world is highly complex. The rate of change is exponential and this will more than likely only speed up. The world we operate in is complex

What should Leaders be measured on??? The answer might surprise you. Organizations consistently face challenges in defining and assessing the performance of their leaders. It takes a lot of time and effort to analyze &

We don’t have to work this way. The red light started flashing in the call center. Jean dashed out of her office to ensure that all hands got on the phones. The call center was

It is very common in the early stages of digital transformation to prioritize the creation of a “playbook”. A playbook is typically a set of methods, practices, tools, and procedures that begin to standardize how