Page 11 - Business Coaching #11 - JUN 2021
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basis for experimentation and growth, you “LEARNING 2.0”
will experience something I call the Acceler-
ated Learning. In addition to traditional learning we at ING see
a continuous improvement as part of our DNA.
“LEARNING 1.0” Learning from an agile point of view is based
on games, exercises, experiments, discus-
My learning journey at ING started with the sions, co-creating together as well as learning
various onboarding sessions and invitation from and with each other. There is a lot of flexi-
of our HR with the words “if you need some- bility and playfulness in and around it.
thing don’t search for it, just reach out.” It
was an open statement that “it is ok not to At the team level there are bi-weekly retrospec-
know”. tives or for example pair programming’s. Addi-
tionally in various communities of practice we
Next to our intranet and buddy program, we gather experts to discuss topics of interests ,
use traditionally organized trainings from our new tools or how to get better in what they do
learning academy on data privacy, fraud and – to work on their craftsmanship.
Fit4Bank series for the newcomers to the
banking. Those are organized in a way that Furthermore, on the organization level, we reg-
you get information divided in small parts ularly have different activities to foster inno-
and followed by quizzes, so it is easy for our vation and creativity like bar- and innovation
brain to take and absorb it. camps as well as brainstorming sessions with
different tools. Here we encourage “yes, and…”
conversations being in the explorer mood on
the innovation journey.
Learning 2.0 is an outcome
of the environment and
processes we created,
of making things visible,
think creatively about
the solutions and make
decisions based on those
discussion, customer
feedback and reflection.
photo: property of ING
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