ICF PCC/ACTC Leadership & Team Coach | Scrum Master & Agile Coach | Facilitator & Educator
Milena Jankovic is a Serbia-based business professional, ICF-certified coach, and agile practitioner with a strong blend of leadership, facilitation, and analytical expertise. She is affiliated with Raiffeisen Bank International AG and brings a multidisciplinary background shaped by her studies at the Faculty of Political Sciences, University of Belgrade.
Milena is recognized as a Professional Business Personal Coach (ICF-PCC) and Team Coach (ICF-ACTC), reflecting her commitment to helping individuals, teams, and organizations grow through purposeful coaching and continuous improvement.
Her profile highlights a broad learning journey across agile delivery, project management, business intelligence, and data analytics. She holds certifications including Certified Agile Facilitator, Certified ScrumMaster, Google Data Analytics, Google Business Intelligence, Google Project Management, IBM IT Scrum Master, and SAS Business Intelligence. This combination of coaching and data-driven problem solving suggests a professional who is equally comfortable supporting people development and organizational effectiveness.
In addition to her technical and coaching credentials,
Milena is multilingual, with native Serbian and professional English, and has working knowledge of Spanish and German. Overall, she presents herself as a modern, growth-oriented leader focused on collaboration, learning, and meaningful impact.
Team Dynamics part IV ..and so, we talked about trust, conflict, commitment, so what comes next is the Avoidance of Accountability… If you think about it, and if you read previous articles, you could conclude
Team Dynamics part III If you followed previous articles from the series about Team Dynamics, you already know that when there is absence of trust in the team, fear of conflict arises, hence – next
In the first part of this mini-series about Team Dynamics, I wrote about the absence of trust and psychological safety. Topic for the second part is the next dynamic dysfunction from Patrick Lencioni’s pyramid of
For decades, leaders were focused only or mostly on hard metrics, and since the complexity of the task shifted more from specialist to collaborative work, we should talk about the soft elements of team dynamics.
What makes a team a team, actually? Once, I was watching a recording of a training about team development, and the first story stuck in my head forever, so I always like to share it.
When I say that I am a coach by profession, usually I get two types of reactions from people. First reaction is usually asking questions like „What is that?“, „What kind of coach?“, „What exactly
Sign up our newsletter to get update information, news and free insight.
